Last year, Fuji Xerox released a series of new printer solutions for Smart Device 2.0, including Xpress support, which makes it easier and faster for corporate users in Hong Kong to contact support services. Recently, the company introduced the Xpress-enabled application. When a local business user encounters a technical problem using the printer, he or she can contact the service support engineer through an application on the mobile device and can also use the QR Code to track service progress.
Users can now send texts, audios and pictures through the application to consult engineers on various machine maintenance recommendations, and can call engineering personnel at any time. In addition to providing information on the engineering staff, the platform has recently been updated with the names and contact details of sales staff to provide better inquiries to business users and clearly identify employees and meet the corporate security requirements. The program is available for download on the iOS App Store and Android Play Store.